We will gladly accept your return of UNWORN merchandise within 30 days from the date of purchase. Refunds and exchanges are always free— follow the instructions to receive return/exchange documentation and a shipping label.
Defects:
If you suspect a defect, the merchandise must be returned for inspection and a determination of eligibility for a refund, exchange or merchandise credit. Please contact us by email at: service@tectusboots.com for further instruction on returning defective merchandise.
How to process a return or exchange:
Step 1:
Email service@tectusboots.com with the reason for your return or exchange, and we will contact you with further information on shipping your return. Incorrect orders which are deemed our fault will receive a UPS Call Tag and will not be charged for additional shipping. If the order is not our fault, you may ship through the carrier of your choice and will be required to pay for the additional shipping.
Step 2:
Secure the items in the original packaging and box. Apply the label to the outside of the box and drop it off at the nearest UPS store other designated UPS pickup location.
For all other returns, ship the package to the address below using the carrier of your choice.
Tectus Boots Customer Returns
8982 Julia Meadow
Independence, KY 41051
Step 3:
Once we receive the returned packaged, a Customer Service Representative will contact you via email to complete the exhange or refund.
Items not eligible for returns:
• Customized items (unless due to our error; we may require photo)
• Items marked as non-returnable
• Items that are used
• Any item that is older than 30 days.
